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Privacy Policy

Last Updated: 01 April 2025

At ESM Euro Synth Machines, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase our products.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, shipping/billing address, phone number, and payment details.

  • Order Information: Purchase history, product preferences, and transaction details.

  • Technical Information: IP address, browser type, device details, and website usage data.

2. How We Use Your Information

We use your data to:
✅ Process and fulfil orders, including shipping and customer support.
✅ Improve our website, services, and product offerings.
✅ Send promotional emails and updates (only with your consent).
✅ Prevent fraud and enhance security.

3. GDPR Compliance (For EU Customers)

If you are a resident of the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

  • Right to Access – Request a copy of the personal data we hold about you.

  • Right to Correction – Ask us to correct inaccurate or incomplete data.

  • Right to Deletion (Right to Be Forgotten) – Request the deletion of your personal data.

  • Right to Restrict Processing – Limit how we use your data.

  • Right to Data Portability – Receive your data in a format that allows transfer elsewhere.

  • Right to Object – Object to certain types of data processing, including marketing emails.

To exercise these rights, contact us at info@esmsoundsystems.com. We will respond within 30 days.

4. How We Protect Your Information

We implement industry-standard security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no online transmission is 100% secure, so we encourage safe data practices.

5. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Shipping and payment providers to process orders.

  • Legal authorities, if required by law or for fraud prevention.

6. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. By using our site, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

7. Data Retention

We keep your personal data only as long as necessary for legal, accounting, and business purposes.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated revision date.

9. Contact Us

If you have any questions or wish to exercise your GDPR rights, contact us at:
info@esmsoundsystems.com

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